How Subscriptions Work

1. Choose Your Rhythm

• Every 30 days (most popular)

• Every 60 days (stock up)

• Every 90 days (bulk mode)

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2. Set It and Forget It

First order ships immediately Subsequent orders ship on your schedule Reminder email 3 days before each shipment Modify or cancel through your account.
 

3. Payment Processing

• Charged on shipment (not before)

• Same payment method as initial order

• Update payment details anytime

• Failed payment? 3 retry attempts over 7 days

Managing Your Subscription

Your Account Dashboard:

• View upcoming shipments

• Skip next delivery

• Change frequency

• Update products

• Pause subscription

• Cancel subscription
   

No Phone Calls Required:

Everything managed online. 24/7. Even at 2am when you remember you're almost out.

Modification Options

Skip a Delivery:

• Going on holiday? Skip.

• Still have heaps? Skip.

• Just because? Skip.

• Unlimited skips allowed

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Pause Subscription:

• Pause up to 3 months

• Automatically resumes after pause period

• Or manually resume early

• No pause fees
   

Change Frequency:

• Realize you need more/less?

• Change takes effect next cycle

• No penalties

• Unlimited changes

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Swap Products:

• Want to try something new?

• Swap products anytime

• Maintain your discount

• Add or remove items freely

Cancellation

How to Cancel:

1. Log into your account

2. Click "Manage Subscriptions"

3. Click "Cancel Subscription"

4. Done.

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What Happens:

• Immediate confirmation email

• No future charges

• Current order still ships (if processed)

• Account remains active

• Can resubscribe anytime

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No Retention Harassment:

We won't call. We won't email begging. We won't make you explain. Your choice is respected immediately.

Pricing and Discounts

Subscription Pricing:

• 20% off RRP on all subscription orders

• Discount applies automatically

• Stacks with bundle discounts

• Doesn't stack with promotional codes

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Price Changes:

• 30 days notice for any increases

• Option to cancel before change

• Grandfathered pricing for loyal customers

• Decreases applied immediately

Shipping

Always Free:

Subscription orders ship free. Always. No minimums.

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Shipping Schedule:

• Orders process 2 days before ship date

• Ship via Australia Post or courier

• Tracking provided via email

• Delivery 3-7 business days

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Shipping Issues:

• Lost package? We'll reship

• Delayed? We'll investigate

• Damaged? Immediate replacement

Payment

Accepted Methods:

• Credit/Debit cards (Visa, Mastercard, Amex)

• PayPal

• Afterpay (coming soon)

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Payment Security:

• PCI compliant processing

• Encrypted transactions

• No stored card details on our servers

• Update payment method anytime

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Failed Payments:

• Day 1: First attempt + email notification

• Day 3: Second attempt

• Day 7: Final attempt

• Day 8: Subscription paused (not cancelled)

Product Availability

Out of Stock:

• Rare, but happens

• Automatic notification

• Option to swap or skip

• No charge until shipped

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Discontinued Products:

• 60 days notice

• Automatic swap suggestions

• Full refund if no suitable alternative

Subscription Perks

Member Benefits:

• Early access to new products

• Exclusive member pricing on bundles

• Birthday month surprise (if date provided)

• Annual loyalty rewards

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Referral Program:

• Give 20%, Get 20%

• Unlimited referrals

• Stack with subscription discount

Terms Specific to Subscriptions

Eligibility:

• Australian shipping address required

• Valid payment method

• Age 18+

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Our Rights:

• Refuse or cancel suspicious subscriptions

• Limit quantities (fair use applies)

• Modify terms with 30 days notice

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Your Rights:

• Cancel anytime

• Full refund on first subscription order (30 days)

• Data privacy maintained

• No locked-in contracts

Common Questions

Can I have multiple subscriptions?

Yes. Different frequencies for different products? No problem.

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What if I move?

Update your address anytime. Changes apply to next shipment.

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Can I gift a subscription?

Coming soon. For now, buy a one-off gift.

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Do subscriptions auto-renew?

Yes, that's the point. But you control everything.

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What about holidays?

We ship year-round except major holidays. Adjust your schedule if needed.

Contact

Subscription Support:

hello@getpurist.com 1300 PURIST (1300 787 478)

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Office Hours:

Monday-Friday, 9am-5pm AEST But the website never sleeps.

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Address:

PURIST
Unit 2, 86 Burnside Road
Ormeau QLD 4208

The Bottom Line

Subscriptions should make your life easier, not trap you in a contract. Take what you need, when you need it. Change your mind whenever. We're here to serve your health goals, not our retention metrics.

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Welcome to supplements without the subscription Stockholm syndrome.