1. First-Time Orders

Try any product risk-free for 30 days. Don't like it? Full refund. Used the whole bottle? Still a full refund. We're serious about this.

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2. Subscription Orders

Quality issues? We'll replace or refund immediately. Changed your mind? Cancel anytime—but subscriptions aren't covered by the 30-day guarantee after your first order.

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3. Damaged or Incorrect Orders

Photo of the issue + quick email = immediate replacement. Keep the damaged product. Consider it a gift from our shipping department's butterfingers.

Step 1: Email Us 

Send a quick note to hello@getpurist.com with:

• Process and ship your orders

• Send order confirmations and shipping updates

• Process refunds

• Manage subscriptions
   

Step 2: We Respond

Within 24 hours (usually faster), we'll send:

• Return authorization

• Shipping instructions

• Prepaid label (for damaged/incorrect items)
   

Step 3: Ship It Back 

Pack it up (doesn't need to be pretty) Drop at post office For first-time returns: you cover shipping (usually $10-15) For our mistakes: we cover everything

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Step 4: Get Your Money

Refund processed within 48 hours of receipt Back to your original payment method Bank processing: 3-5 business days

Full Refund:

• First order of any product within 30 days

• Damaged products (anytime)

• Wrong products shipped

• Quality issues

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Store Credit Option:

• Prefer to try something different?

• We'll add 10% bonus credit

• Never expires

Be Reasonable:

• Subscriptions after the first order (cancel instead)

• Orders over 30 days old (except quality issues)

• Multiple returns of the same product (we see you)

• Products purchased from other retailers

Immediate Resolution:

• Email photo to hello@getpurist.com

• Replacement ships same day

• No return needed

• Extra samples for the inconvenience

Our Bad:

• Keep it (gift to a friend?)

• Correct order ships immediately

• Free express shipping

• 20% off your next order as an apology

We Take This Seriously:

• Email us immediately

• Include batch number (on bottle)

• We'll investigate with our lab

• Full refund + replacement if verified

Currently, we only ship within Australia. International orders coming soon.

Promotional Items:

• Sample packs: All sales final

• Bundle deals: Returnable within standard policy

• Gift purchases: Transferable return rights

Return Address:

PURIST Returns
Unit 2, 86 Burnside Road
Ormeau QLD 4208

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Processing Times:

Return authorization: 24 hours

Refund processing: 48 hours after receipt

Bank processing: 3-5 business days

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Contact:

hello@getpurist.com 1300 PURIST (1300 787 478) Monday-Friday, 9am-5pm AEST